Returns & Store Credit
Return Window
You must request a return within 14 calendar days of the delivery date shown by the carrier. Returns requested or shipped after this period will be declined.
Condition Requirements
Returned items must be pristine, unworn, unwashed, unaltered, and resale-ready with original tags. Items failing inspection will be returned to you without store credit.
Non-Returnable Items
- Final-sale and clearance merchandise (marked "Sale" at checkout)
- Complimentary or promotional items
- Pop-up shop purchases
- International orders (outside the United States)
How to Return
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01
Contact Us
Use our online return form, or email orders@labelleemy.com with your order number, item(s), and reason for return.
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02
Await Approval
We will reply with approval and shipping instructions, typically within 2 business days.
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03
Ship Your Item
Ship the item(s) using a tracked service of your choice. Customers are responsible for all return shipping costs and assume the risk of loss in transit.
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04
Receive Your Store Credit
Allow 7-10 business days after the package shows "Delivered" for inspection. Approved returns are credited via email in the form of a digital Labelle Emy store credit.
Store Credit
Approved returns are issued as store credit; we do not offer refunds to the original payment method. Store credit does not expire but is valid only for purchases made under the original customer account.
Cancellations & Order Changes
Once an order is processed, it can only be addressed through the return procedure above.
Shipping Liability & Lost Packages
Labelle Emy is not liable for incorrect addresses entered at checkout, delays, loss, or theft occurring after carrier acceptance. Should a package be lost or stolen, please file a claim with the carrier. We recommend purchasing shipping insurance on your return shipment.
Questions?
Our Client Service team is happy to help. Email orders@labelleemy.com or send us a DM on Instagram @labelle.emy.
Thank you for shopping with Labelle Emy and for understanding our commitment to quality and exclusivity.